Open Source Freshchat Alternatives
A curated collection of the 1 best open source alternatives to Freshchat.
The best open source alternative to Freshchat is Chaskiq. If that doesn't suit you, we've compiled a ranked list of other open source Freshchat alternatives to help you find a suitable replacement.
Freshchat alternatives are mainly Customer Support & Success but may also be Marketing & Customer Engagement. Browse these if you want a narrower list of alternatives or looking for a specific functionality of Freshchat.
A messaging platform for marketing, support and sales teams, combining live chat, campaigns, bots and a help center.
Chaskiq puts the front line of customer service into software you run yourself: a web messenger on your site, agents answering it, campaigns going out and a help center sitting behind both. The project describes itself as source available rather than fully open, a distinction worth understanding before building on it.
A Rails backend serves a GraphQL API with OAuth authorization, consumed by a React frontend. PostgreSQL holds the records and Redis handles caching and transient data, so the operational shape is familiar to anyone who has run a Rails application before.
The platform reaches well past a chat widget.
- Web messenger: an embeddable chat with a rich text editor, animated GIFs, embedded video, syntax-highlighted code and video calls over WebRTC.
- Segments and routing: customers are filtered by custom attributes and conversations routed to the right agent.
- Automation: triggerable conversational bots, onboarding tours and mailing campaigns run without an agent present.
- Help center: a multilingual article system that lives on a custom domain or inside the messenger itself.
- Integrations: WhatsApp, Twitter DM, Slack, Calendly, Zoom, Pipedrive and webhooks connect it to the rest of your stack.
- Governance: configurable GDPR consent, audits on access and record changes, and a composable roles and permissions system.
Development guides exist for macOS, Ubuntu, Windows and Docker, needing Ruby 2.6 or newer, PostgreSQL 10 or newer and Redis 2.6 or newer. A commercial license lifts the AGPL and commons clause terms for proprietary use.
