Tiledesk

Written in Node.js and Express, Tiledesk is a live chat platform with chatbots built in, for teams running their own customer support instead of renting a widget. Conversations can be automated with its native chatbot technology, connected to other systems through APIs and webhooks, and given entire visual applications to run inside the chat itself.

Its multichannel model removes the duplicated work of maintaining one bot per channel. Chatbot scripts are written once with images, buttons and whatever elements a channel supports, and replies auto-adapt to wherever they land. This repository is the dashboard, an Angular back office, while the chat components come from the Chat21 project.

The back office covers the day-to-day of a support desk.

• Conversations: unlimited chats with labels, notes, canned responses and full history.
• Routing: departments and agent groups direct conversations, with operating hours respected.
• Ticketing: a ticketing system sits beside live chat for anything that outlives a session.
• Widget: the web widget is customizable, with iOS and Android apps available as separate components.
• Reporting: data export, analytics and a built-in CRM track what the desk is handling.

The quickest install is the published Docker Compose setup, which brings up every component at once. From source you need Node, the Angular CLI and a running Tiledesk server, with settings held in environment files or a remote dashboard config. The dashboard is MIT licensed, and the cloud service offers the same modules under the same license.