Frappe CRM

Most CRMs are either too complicated, too generic, or priced steeply enough per seat that half the team never gets an account. Frappe CRM aims at that gap, covering core sales activity with an interface designed to stay clean and organized, and no cap on users.

It runs on the Frappe Framework, a full-stack web application framework, with the interface built on Frappe UI, a Vue-based component library. Extensibility is the point of that foundation, so the tool is meant to be shaped around a team's own process rather than dictating one.

Day-to-day selling happens across a small number of screens.

• All-in-one lead and deal page: activities, comments, notes and tasks gathered in one place instead of scattered across tabs.
• Kanban view: drag leads and deals between stages to see where the pipeline actually stands.
• Custom views: personal filters, sorting and column choices saved for quick access.
• Telephony: built-in Twilio and Exotel integrations for making, receiving and recording calls, with Exotel routing through an agent's mobile phone.
• WhatsApp and ERPNext: message customers through the Frappe WhatsApp app, and connect to ERPNext for invoicing and accounting.

The stable branch tracks Frappe and ERPNext versions 15 and 16. Self-hosting runs from an easy install script that produces a production-ready instance in about five minutes, with Docker Compose files and a local bench setup for development work, and managed hosting on Frappe Cloud for teams that would rather not touch a server.